Your Privacy Matters at qeenph

This Privacy Policy ("Policy") describes how qeenph ("qeenph," "we," "us," or "our") collects, processes, stores, shares, and protects the personal information of players and visitors ("you") who access or use the qeenph online gaming platform at qeenph.net.

This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. It is also consistent with globally recognized data protection principles including transparency, purpose limitation, and data minimization.

This Policy applies to all personal information collected through the qeenph website, mobile-optimized browser experience, customer support channels (Live Chat, Messenger, Viber), and any other touchpoints through which you interact with qeenph. It does not apply to third-party websites or services that may be linked from our platform.

qeenph collects personal information that you provide directly to us, as well as certain technical data that is generated automatically when you use our platform. We categorize this data as follows:

Account Registration Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (used to verify you are 21 years of age or older);
• Valid email address and Philippine mobile number;
• Username and encrypted password;
• Home address (required for KYC and withdrawal verification).

Identity Verification (KYC) Data

• Government-issued photo identification (Philippine National ID, passport, UMID, SSS ID, driver's license, or voter's ID);
• Selfie or live photo for liveness verification where required;
• Proof of address documents where applicable.

Financial & Transaction Data

• GCash account number, Maya account, or bank account details used for deposits and withdrawals;
• Deposit and withdrawal history, amounts, and timestamps;
• Wagering history, game session records, and bonus usage.

Technical & Device Data

• IP address, device type, operating system, and browser type;
• Session timestamps, pages visited, and features used;
• Cookies and similar tracking technologies (see Section 5).

Communications Data

• Records of your interactions with our customer support team via Live Chat, Messenger, Viber, and email;
• Feedback, complaints, and dispute records.

qeenph uses the personal information we collect for the following purposes, each of which is tied to a specific legal basis described in Section 4:

• Account creation and management — to create and maintain your player account, authenticate your identity at login, and enable access to all platform features;
• Age and identity verification — to confirm that you meet the 21+ age requirement under PAGCOR-aligned standards and to satisfy our Know Your Customer (KYC) obligations;
• Payment processing — to facilitate deposits, process withdrawal requests, and maintain accurate financial records for your account;
• Responsible gaming compliance — to monitor gaming activity patterns, apply deposit and loss limits you have set, enforce self-exclusion periods, and identify signs of problem gambling behavior;
• Fraud prevention and security — to detect and prevent unauthorized access, money laundering, bonus abuse, and other forms of fraudulent activity on the platform;
• Customer support — to respond to your inquiries, resolve disputes, and provide after-service assistance through our support channels;
• Legal and regulatory compliance — to satisfy our obligations under Philippine law, including AML (Anti-Money Laundering) reporting requirements and responses to lawful orders from regulatory authorities;
• Platform improvement — to analyze aggregated, anonymized usage data to improve the qeenph user experience, game offerings, and technical performance;
• Marketing communications — to send you promotional offers, bonus notifications, and platform updates, where you have given your consent or where permitted under applicable law.

qeenph does not use your personal data for automated decision-making that produces significant legal effects without human oversight, except where required by law or where you have provided explicit consent.

Under the Philippine Data Privacy Act of 2012, qeenph processes your personal information on the following legal bases:

• Consent — where you have provided explicit, informed, and freely given consent, such as for receiving marketing communications or optional platform features;
• Contractual necessity — where processing is required to fulfill our obligations to you as a registered qeenph player, including account management, payment processing, and customer support;
• Legal obligation — where processing is necessary to comply with a legal requirement, including AML reporting, KYC mandates, and responses to lawful orders from Philippine regulatory or law enforcement bodies;
• Legitimate interests — where processing is necessary for qeenph's legitimate business interests, such as fraud prevention, platform security, and service analytics, provided these interests are not overridden by your rights and interests.

Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal. To withdraw consent, please contact our support team or update your preferences in your account settings dashboard.

qeenph uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze usage patterns. A cookie is a small text file placed on your device when you visit qeenph.net. We use the following categories of cookies:

• Strictly necessary cookies — required for core platform functionality, such as maintaining your login session, remembering your language preference, and keeping your account secure. These cannot be disabled without affecting your ability to use the platform;
• Functional cookies — used to remember your preferences, such as display settings and notification choices, to provide a more personalized experience;
• Analytics cookies — used to collect aggregated, anonymized data about how players navigate and use the qeenph platform, helping us identify performance issues and improve the user experience;
• Session security cookies — used to detect and prevent fraudulent sessions, protect against cross-site request forgery (CSRF), and enforce account security policies.

qeenph does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We may share your information with the following categories of recipients, strictly on a need-to-know basis:

• Payment service providers — GCash, Maya, BPI, BDO, UnionBank, 7-Eleven, USDT TRC20 processors, and Coins.ph, solely to process your deposit and withdrawal transactions;
• Identity verification partners — third-party KYC service providers used to verify your government-issued identification documents and confirm your age and identity;
• IT and infrastructure service providers — cloud hosting, data storage, and cybersecurity vendors who process data on our behalf under strict data processing agreements;
• Regulatory and law enforcement authorities — where required by Philippine law, including the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or courts of competent jurisdiction, upon receipt of a lawful order or request;
• Fraud prevention networks — industry-level fraud and money laundering prevention networks where we are legally required or permitted to share data to protect against financial crime.

All third parties who receive personal data from qeenph are contractually required to process that data only for the specified purpose, to maintain appropriate security standards, and to comply with the Philippine Data Privacy Act and all other applicable laws.

qeenph retains your personal information only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations.

• Active account data — retained for the full duration of your player account being open and active on the qeenph platform;
• Transaction and financial records — retained for a minimum of five (5) years from the date of the transaction, in accordance with Anti-Money Laundering Council (AMLC) record-keeping requirements;
• KYC and identity documents — retained for a minimum of five (5) years from account closure, or longer where required by law;
• Customer support records — retained for two (2) years from the date of the last interaction, unless longer retention is required for dispute resolution or legal proceedings;
• Marketing consent records — retained until you withdraw your consent plus a reasonable period to demonstrate compliance.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be linked to any identifiable individual. Where complete deletion is not technically feasible due to backup system constraints, qeenph ensures that the data is isolated and protected from further active processing.

As a data subject under the Philippine Data Privacy Act of 2012, you are entitled to the following rights with respect to the personal information qeenph holds about you:

To exercise any of these rights, please contact our Data Protection Officer via the details provided in Section 12. qeenph will respond to all verified data rights requests within fifteen (15) business days of receipt. We may require identity verification before processing your request to protect the security of your account.

qeenph implements a comprehensive set of technical and organizational security measures designed to protect your personal information against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security practices include the following:

• 256-bit SSL/TLS encryption for all data in transit between your browser or device and our servers;
• Encryption at rest for all sensitive personal data stored in our databases, including KYC documents, financial records, and account credentials;
• Role-based access controls ensuring that only authorized personnel with a legitimate operational need can access player data;
• Regular security audits and penetration testing conducted by independent cybersecurity professionals to identify and address vulnerabilities;
• Intrusion detection and monitoring systems that continuously scan for suspicious activity and unauthorized access attempts;
• Two-factor authentication (2FA) available for player accounts to add an additional layer of protection at login.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, qeenph will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay through your registered email address or mobile number, as required under the DPA.

qeenph is strictly an adult-only platform. Access to real-money gaming services is limited to individuals who are at least 21 years of age, consistent with the age restriction for casino-style gambling under Philippine law and PAGCOR-aligned standards.

qeenph does not knowingly collect or process personal information from anyone under 21 years of age. If we discover or have reasonable grounds to believe that a registered account belongs to a person under 21, we will immediately suspend the account, void any pending transactions, and securely delete all associated personal data to the extent permitted by our legal obligations.

qeenph reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or through a prominent notice on the qeenph platform prior to the changes taking effect.

The "Last updated" date at the top of this Policy will always reflect the most recent revision. We encourage you to review this Policy periodically to stay informed about how qeenph protects your personal information.

Your continued use of the qeenph platform after the effective date of any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you may close your account and request deletion of your personal data as described in Section 8.

For all privacy-related inquiries, data rights requests, or concerns about how qeenph handles your personal information, please contact our Data Protection Officer (DPO) through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through the qeenph platform
• Messenger & Viber: Available 24/7 via our official support accounts

When submitting a data rights request, please include your full name, registered email address, and a clear description of your request so we can verify your identity and respond efficiently. We aim to acknowledge all requests within two (2) business days and resolve them within fifteen (15) business days.

If you are not satisfied with our response, you have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines, which is the government agency responsible for enforcing the Data Privacy Act of 2012.